✤ Return & Exchange Conditions✤
We stand behind all the products that we design, make and sell. We want you to be 100% satisfied with your purchase. If for any reason, you are not happy with the product you received, you may return it within 10 days, for a full refund or exchange.
‣ Items returned without authorization will not be accepted.
‣ Items must be returned within 10 days of purchase. Orders received after this date will not be accepted for refund, exchange, or repair.
‣ All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
‣ When returning or exchanging items, customers must use a shipping method that has to track on it. Returns or exchanges with no tracking will not be processed.
‣ You will be responsible for paying for your own shipping costs for returning your jewelry. Shipping costs are non-refundable
‣ Custom pendants, watches & Other Custom jewelry will not be Returned or Non-Exchange.
✤ Non-Refundable Items ✤
‣ Final Sale items are not eligible for refund, exchange or resize’
‣ Custom and special-made jewelry cannot be canceled and are ineligible for a return or exchange due to the personalized and individualized nature of the item. Zblue Jewel will charge a 30% restocking fee for the exchange of personalized items.
‣ Custom Name pendants & Cuban Chain Are non Refundable & not Exchange.
‣ Special Custom order items such as those with custom sizes & jewelry are not refundable.
‣ Items that were worn, or sent to you as Replacement/Exchange are not refundable.
‣ Items sent to you as Replacement/Exchange are not refundable.
✤ Cancellation Policy ✤
In the even, you cancel your order after we have started making your jewelry but before it has shipped, the applicable restocking fee (30%) will be charged.
Once your order has been shipped, it can no longer be canceled